Technology Mission Statement

The Ashland Public Schools Technology Department’s mission is to support and encourage the use of technology as a tool of learning, teaching, management and communication.

Primary Functions

  • Provide excellent customer service
  • Provide the necessary training to promote comfortable use of technology
  • Maintain and improve current information technology systems

Report a Problem

Our faculty and staff use the web-based trouble ticketing system Schooldude to report all technology and maintenance issues.  In Technology, submitted tickets are seen by all department members, who are responsible for updating the status of each ticket from the time troubleshooting begins until issue resolution.  Each ticket submitter is notified of each change in ticket status via email. 

Applications Used 
in Ashland Public Schools

The majority of applications used in the district are web-based.  Moving to this solution saves the district money by reducing the number of in-house servers, freeing up internal technical support time as well as allowing staff and faculty to use these applications from any mobile device. 

  • Google Apps for Education - email and communications system               
  • iPass - student and staff management system
  • MUNIS - financial application system
  • Teachpoint - mobile teacher evaluation tool
  • SNAP - health data collection and management system
  • AESOP - substitute placement and absence management application
  • SMARTEdu - staff professional development system
  • Naviance - college and career readiness software
  • eSped - Special Education application
  • Follett - library management application

Technology Documents

Acceptable Use Policy              





Contact Information

Paul Carpenter
Director of Technology

John Leacu
Network Systems Administrator

Anne Cantin, 
John Hornung, Ryan O'Leary
IT Support Specialists

Technology Helpdesk
Office Hours

8:00 a.m. to 4:00 p.m.

How to Reach Us

87 W. Union Street
Ashland, MA  01721

Staff and students from five separate schools and district offices are supported by the department. Starting in the fall of 2013, a new high school student technology assist team (STAT) works throughout the school day to support Ashland High School staff with technology issues.

 Tech Tip

Chrome extensions are plug-ins that add new features and functionality to your Chrome browser.  Two of our favorite free ones include:
  • Google Translate - install "Google Translate -from" and a translator icon will be installed on your browser bar.  Click on it to translate your current webpage to another language.

  • Chrome Remote Desktop - an alternative to LogMeIn, this extension provides remote desktop support to family members computers from afar.  Do you get calls from parents or college-aged children needing tech assistance? This free Chrome extension may be what you need!
See what other free Chrome extensions you can take advantage of at the Chrome Web Store, or access from your Chrome browser window by clicking the settings icon, then Tools > Extensions.