Primary Functions

• Provide excellent customer service
• Provide the necessary training to promote comfortable use of technology
• Maintain and improve current information technology systems

Report a Problem

Our faculty and staff use the web-based trouble ticketing system Schooldude to report all technology and maintenance issues.  In Technology, submitted tickets are seen by all department members, who are responsible for updating the status of each ticket from the time troubleshooting begins until issue resolution.  Each ticket submitter is notified of each change in ticket status via email. 

Applications Used 
in Ashland Public Schools

The majority of applications used in the district are web-based.  Moving to this solution saves the district money by reducing the number of in-house servers, freeing up internal technical support time as well as allowing staff and faculty to use these applications from any mobile device. 

• Google Apps for Education - email and communications system               
• iPass - student and staff management system
• MUNIS - financial application system
• Teachpoint - mobile teacher evaluation tool
• SNAP - health data collection and management system
• AESOP - substitute placement and absence management application
• SMARTEdu - staff professional development system
• Naviance - college and career readiness software
• eSped - Special Education application
• Follett - library management application