Frequently Asked Questions

Please check your spam or junk folder for the confirmation email. If you find it, follow the instructions in that confirmation email. If you do not receive the confirmation email in your inbox, spam, junk or any other email folder, please try signing up again. For further assistance, please contact media@ashland.k12.ma.us.

You can forward them the intended newsletter, and they can then scroll down to the footer and click on the “Subscribe” button.

Anyone can subscribe at any time to our weekly updates by visiting ashland.k12.ma.us/subscribe. Scroll down to find the appropriate sign-up form and enter your email. After this, check your inbox for a confirmation email and follow the instructions to complete the process. 

You must do this for each school/department newsletter you wish to subscribe to.

We're sorry to see you go, but we understand. You can unsubscribe at any time by clicking on the latest newsletter or weekly update in your inbox, scrolling all the way to the bottom past the footer, and finding the “Unsubscribe from emails by _______ ” hyperlink. When you click that link, you'll be taken to a Smore landing page to confirm you have unsubscribed.

You must do this for each school/department newsletter you wish to unsubscribe from. 

If you accidentally click the “Unsubscribe from emails by _______” link, you’ll be taken to a Smore landing page. You can then simply click the “Resubscribe” link, just below the gray line, on that page. You’ll see another message populate on the screen confirming you’re re-subscribed.

You can also re-join any mailing list again by visiting ashland.k12.ma.us/subscribe and entering your email on the intended sign-up form. Check your inbox for a confirmation email and follow the instructions to complete the process.

Our newsletter provider allows us to view who has subscribed, unsubscribed or blocked our emails. We can also see if our messages have been delivered to you and opened. To verify that you're currently subscribed and that our emails are going through, you can respond to the email sender directly or contact media@ashland.k12.ma.us.

There are a few reasons this may have happened.

Our emails landed in your spam folder.

The email may have been sent successfully. However, it was sorted into your Promotions, Spam or Junk folder. Please check your spam or junk folder or any other email tabs you may use.

Be sure to add the sender (typically a principal or superintendent's email address) to your contacts to ensure proper delivery.

If you use Gmail and find our emails in a different folder or tab, you can ensure our emails land in your primary inbox by selecting our latest weekly update, right-clicking on it, choosing “Move to tab,” then selecting “Primary.” You will then receive a pop-up box that says, “Conversation moved to Primary. Do this for future messages from _____@ashland.k12.ma.us?” Select “yes.”

You may have blocked us, intentionally or unintentionally.

If you previously received our emails but have not been receiving them recently, first check your spam or junk email. If this doesn't work, email the sender of the newsletters/update to check the status of your subscription. You may have blocked us at some point or your IT or email provider may have done so. Unfortunately, we can’t unblock your email from our mailing list once you block us, even by mistake, unless you provide written permission to allow us to unblock you. Please email the original sender and accounts@smore.com to get this process started.

Your email provider or IT department is preventing delivery.

Our email was “successfully sent” and has gone through all the proper channels on Smore's end. However, your email provider may not accept the email due to the email size or because your inbox is full. Another reason may be because your email provider or IT department has specific spam filters and settings blocking emails from Smore. If you think this has occurred, please contact your email provider or IT department to allow emails from Smore.

You may have subscribed “too late.”

If you subscribed after the latest update or message was sent out, you will only receive future emails from that specific mailing list.